ISO 9001:2015 Certification
ISO 9001:2015 Certification
The Grama Panchayat has achieved the internationally recognized ISO 9001:2015 Certification to ensure quality standards in public service delivery. This recognition was awarded as part of a project implemented through the Kerala Institute of Local Administration (KILA) to make local self-government institutions more efficient and citizen-friendly.
Key Benefits of the Certification
Improved and faster public service delivery
Accuracy and efficiency in file processing
Timely response to applications
Transparency and accountability in citizen services
Faster access to information through digital record systems
Comprehensive citizen surveys for better governance and service improvement